The journey is the destination. And we like it short.
Monthly Letter September 2026
Speicher, 25 September 2026
Dear Customer,
I like short routes.
Anyone who knows me knows that this also applies to the way I communicate. Works (= yes). No. Let’s do it. Let’s not. After all, some things don’t get any better just because they take more words – or more steps.
That is exactly why I would like to focus on two topics in this letter:
1. Our new daily and monthly lenses: Personnelle 1day and Personnelle monthly
Especially with contact lenses that are reordered regularly – for example as part of a subscription – one simple question comes up: If the fit and eye health are fine at the check-up and there is no need to change the material or lens design, does your customer really need to come back into the practice simply to collect the contact lenses they have ordered?
We think: not necessarily.
2. A service that makes reordering particularly easy
With our direct shipping service, we send the contact lenses straight from Speicher to your customer. You remain their point of contact and the sender shown on the parcel. We take care of the shipping. Cost: EUR 5.90 postage. This makes reordering our new daily and monthly lenses straightforward and saves unnecessary journeys on both sides. And of course, this service is not limited to our new lenses. It is also available for the other contact lenses in our portfolio.
For me, however, short routes do not mean less personal contact.
Quite the opposite. Whenever communication matters, it should be direct: through our Professional Service, our field sales team – or face to face. In October, for example, at SICHT.KONTAKTE in Berlin. And we are already looking forward to opti as well.
That is what efficiency means to me:
cutting out unnecessary steps – and creating more time for the contacts that really matter.
VWishing you every success with our contact lenses, best regards and see you next time.
M’hamed Bouhlal
Managing Director, Appenzeller Kontaktlinsen AG
PS on the opening image: Here in Switzerland, hiking trails are marked with yellow signs. White-red-white markings indicate more demanding mountain hiking trails, while white-blue-white markings are used for particularly challenging alpine routes. So the colours do not indicate how long the route is – they indicate its level of difficulty. ;)